Can you explain? I'm sorry but I can't understand what you are looking for
Gabriele
----- Original Message -----
From: Mujtaba Karim
To: [email protected]
Sent: Wednesday, October 24, 2007 10:03 AM
Subject: [otrs] An issue
HI I have a small issue
What I want is that when I close the ticket in OTRS! I have a screen where I
can add anything i.e reason for closing the ticket.
And ticket is closed
Right now when I go and compose a message it just sends and email and closes
the ticket
I can use customer notification for in the same email or can I have the
closed notification activated with a custom message ?
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: [EMAIL PROTECTED]
www.pixsense.com
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