Hi there. I've set the Ticket::NumberGenerator to "Autoincrement" and also the Ticket::NumberGenerator::MinCounterSize to 1, to start counting from 1 and upwards.
But now I have a small problem. Since OTRS uses the id returned from mysql when inserting rows to determine the "internal" ID, this is a little off from my actually ticket numbers. For instance ticket number 61 is really number 62 (Action=AgentTicketZoom&TicketID=62) as far as mysql and OTRS are concerned. Is there a way to hack it so that these two numbers will be identical? And will my fix still work for future tickets or are there situations where this is bound to happen anyway? Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
