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Hi there,
Kamal schrieb:
> Dear Nils,
>
>> AFAIK OTRS needs the ticket number in the subject to be able to keep
> track of what ticket the message belongs to.
>
> The problem is that it not only appends the TT number, but it appends it
> at the beginning of the subject. Is there way to force the "Re:
> [Ticket#2007102410000039]" to be inserted at the end of the subject (or
> in any place for that matter)?
>
>> What exactly don't they accept?
> They don't accept except THEIR TT number to be at the beginning. I have
> no idea what system they use.
...you can go to Kernel::System::Ticket.pm and change the order of
TT-number and subject in method TicketSubjectBuild. After doing that,
the relevant lines should look like this:
if ($Param{Type} && $Param{Type} eq 'New') {
$Subject = $Subject.
" [$TicketHook$TicketHookDivider$Param{TicketNumber}]";
}
else {
$Subject = $TicketSubjectRe.": ".$Subject.
" [$TicketHook$TicketHookDivider$Param{TicketNumber}]";
}
regards, Torsten Thau
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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