On 10/25/07 12:03 PM, "Srinivasa Chaganti" <[EMAIL PROTECTED]> wrote:
> Can I setup OTRS so that a customer can place a ticket without creating a
> login or logging into the customer portal?
Yes, OTRS checks email boxes too and is it's primary entry into the
ticketing system.
> Also if a ticket is created, can OTRS send an email notification to the agent?
Yes, its in the queue setup and user profile options.
> Please help with some details in
> setup. I am new to perl. Thank You
>
>
> "This e-mail and the files transmitted with it are the property of Doctors
> Hospital at Renaissance and/or its affiliates, are confidential, and are
> intended solely for the individual or entity to whom this e-mail is addressed.
> If this e-mail was sent to you by error, please delete the message immediately
> from your computer. Any other use, retention, dissemination, forwarding,
> printing, or copying of this e-mail is strictly prohibited."
>
>
>
> "This e-mail and the files transmitted with it are the property of Doctors
> Hospital at Renaissance and/or its affiliates, are confidential, and are
> intended solely for the individual or entity to whom this e-mail is addressed.
> If this e-mail was sent to you by error, please delete the message immediately
> from your computer. Any other use, retention, dissemination, forwarding,
> printing, or copying of this e-mail is strictly prohibited. All inbound and
> outbound e-mail messages and attachments are being scanned for viruses, spam,
> and content by an appliance. Any questions or concerns please call the IS
> E-mail Administrator or IS Network Administrator at 956-661-7799."
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/
-Andy
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