Craig Meirick wrote: > our help desk recieves calls about many different problems all the time, but > a lot of calls > are routine things as well. Password resets, file relocation, various > requests, etc. are > routine jobs that we would like to automate as much as possible to be more > efficient. > > Does anybody have any suggestions to take care of these routine tasks in a > more > automatic way using OTRS?
As a retired RT user, I know exactly what you mean. We were using RT at a site and one of our developers created something he called flashlog. It acted as a wrapper around RT and inserted stuff directly into the database. I know from previous responses that OTRS is able to utilize SOAP for requests, so maybe something like this could be used to get the feature you're requesting? But I think you still have to design and implement this "wrapper" I'm talking about. Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
