Hi,
You should give a try to Generic Agent :
http://doc.otrs.org/2.2/en/html/x1149.html
which should in your case be the right tool to mass move/delete ... some
tickets in specific queue and/or others criterias.
Best regards,
Laurent MINOST
B Z a écrit :
Hello,
I apologize in advance if my question seems to simple for the list -
however i could not find the documentation to answer it on the web.
Without the details of how I got to this point, suffice to say I have a
bunch of junk tickets in the Raw Queue and I'm trying to clear them all
out (without clicking every single little checkbox, and i don't see a
mass select).
Can anyone please point me in the right direction?
Thank you! I look forward to using OTRS and helping others as my
knowledge about the product grows.
- Brian
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