Hi Kai,
I attach a previous email message regarding Sysconfig / ZZZFiles from
Gabriele Deandrea.
I you need any other assistance... just write us.
Best regards
Carlos,
-----Mensaje original-----
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Kai
Sommer
Enviado el: Sábado, 03 de Noviembre de 2007 10:35 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] configure-problems
Am Samstag, 3. November 2007 schrieb Forums:
> Hi Kai
Dear Carlos,
> At previous OTRS versions (2.0, 1.3, etc) I used to edit Config.pm but
> w/2.2.x version I use Sysconfig option and all is ok.
...that's not the truth!? *runningwithmyheadagainstawall* ;)
Thank you very much!
But:
Which (minimum) settings should resist in the Config.pm? (The installer
writes some in there...)
Best Regards,
Kai
--
Kai Sommer | Schopenhauerstraße 29 | 14467 Potsdam http://sokai.name |
OpenPGP-Fingerprint 9B5D AAE8 3D0F 7BA9 2F9D 5E2E FA58 43BD 5599 4068
--- Begin Message ---
I repost the explanation from Henning Oschwald for clarity.
OTRS reads its configuration from several locations:
1. Kernel/Config/Defaults.pm stores default configuration settings. This
is the first file from which configuration settings are beeing read.
2. Kernel/Config/Files/ZZZAAuto.pm and Kernel/Config/files/ZZZAuto.pm
contain the configuration settings made over Sysconfig and are the
next place from where configuration settings are
collected. ZZZAAuto.pm contains _all_ config options available in
Sysconfig with their default values, whereas ZZZAuto.pm stores your
modifications made from the Sysconfig. ZZZAuto.pm stores only the
settings which differ from the default.
3. Finally, Kernel/Config.pm is beeing read.
The important thing to understand is that a configuration setting which
has been modified e.g. from the Sysconfig is overwritten, if the same
setting is also listed in Config.pm. In general, Configuration options
which are set in Config.pm can not be modified from Sysconfig.
Bye
Gabriele
----- Original Message -----
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Tuesday, October 16, 2007 11:08 PM
Subject: Re: [otrs] Auto-generated config files
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/
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=> http://www.otrs.com/
--- End Message ---
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