Hi,
I have no answer about your question, sorry. but I would just mention a
thing : I think it's a bad idea to implement an automatic "queue
affecting system" based on source domains like you want to do.
Imagine this simple case :
- Customer 1 from Company A with email [EMAIL PROTECTED] sends you a mail,
this one will be directed to Queue A based on your established rules of
domain email address.
- Customer 2 from Company B with email [EMAIL PROTECTED] sends you
another mail, this one could be badly directed to the wrong Queue A
rather than Queue Other based on a malformed rule ...
Just consider the problem and all the situations you will have to face
... and also consider that source email address can easily be forged.
Best regards,
Laurent MINOST
Boris Ratak a écrit :
Hi,
According to the OTRS doc
(http://doc.otrs.org/2.2/en/html/x846.html#adminarea-customer-user-groups),
you have to manually assign customers to a group (and therefor to a
queue), or use the CustomerAlwaysGroup option to assign every new
customer to a single group.
My problem is that I have several queues, each assigned to a customer's
company with some customers which I don't wan't to see/post any other
queue than their company's queue. So :
1) Is there a way to configure OTRS so that every new customer is
automatically assigned to a queue, according to the domain of his mail
address?
2) If first answer is yes, is there a way to do the same with the
customers that are already registered?
Thx for the answers
B.
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