I¹m guessing you are using LDAP? If not just disregard..
----
Most notably is in the old otrs it(the Config.pm) was:
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
Firstname => 'givenName',
Lastname => 'sn',
Email => 'mail',
};
--
If so make sure that it looks like this now:
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
That got me for about 45 minutes until I looked into the OTRS logs and saw
the error it was logging.
-Andy
On 11/6/07 2:19 PM, "touraman traore" <[EMAIL PROTECTED]> wrote:
> Hi All,
> I tried the upgrade this weekend on a test server. I'm getting this error
> message: Panic! No UserData!!!...
> I followed the instructions below.
> Any thoughts?
> Thanks for your help...
>
> On 10/18/07, Franz Ferdinand Esberger <[EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]> > wrote:
>> Ivan De Masi schrieb am 17.10.2007 17:12 Uhr:
>>> > Hello,
>>> >
>>> > we have a bit older installation of OTRS (v. 2.0.4 from the
>>> > sources) and want to upgrade to v. 2.2.3. Can this be realized in
>>> > one step or do I have to install some versions beetween (e.g. 2.1.
>>> > an than 2.2. etc.) Has anyone expierence in such a major upgrade,
>>> > especially with possible problems with the database (mysql) etc.
>>> >
>>> > I have found this post in this month with very helpful hints:
>>> > http://lists.otrs.org/pipermail/otrs/2007-October/020536.html
>>> >
>>> > Is there somebody having also any other experience - any feedback
>>> > is welcome!
>>> >
>>
>> We run OTRS since the 1.3.x Series, upgraded to 2.0.4 and now to 2.2.1
>> recently. We are running with the same DB holding the Tickets ever
>> since and are happy with this.
>>
>> The only thing you have to asure is to execute EVERY DB Upgrade Skript
>> since your actual Version:
>>
>> .) backup everything eg.:
>> cp -r /opt/otrs/Kernel/ <destination>
>> /usr/bin/mysqldump -A -u otrs -p <destination>/backup.sql
>> cat crontab -u otrs -e > <destination>
>> .) make sure you backuped everything
>> .) update source to 2.2.x (our your desired Version)
>> .) execute upgrade skript <your.db> to 2.x
>> .) execute upgrade skript <your.db> to 2.1
>> .) execute upgrade skript <your.db> to 2.2
>>
>> Worked like a charm for me.
>>
>> hth
>>
>>
>>
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>>
>
>
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