On Oct 30, 2007, at 12:29 AM, Richard Hinkamp - BeSite wrote:
Unless you don't care about metrics but instead convenience of
answering the customer.
OTRS makes everything inconvenient, as far as I can tell.
Why use OTRS then?
Not my choice. And snippy answers like this don't help.
--
Jo Rhett
senior geek
Silicon Valley Colocation
Support Phone: 408-400-0550
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