Hello all!
I have a question which has been answered on this list, but not since 2004. Is there a way to disable the check that a message must have a body? Yes, I know that I can edit the code in Kernel/Output/HTML/Standard, but back in 2004 there were only 2 files to edit. Now there are 17! Is this really the best way to configure this or is there a configuration parameter that I'm missing somewhere? A lot of times we just want to close a ticket (for instance when someone replies to an already closed ticket with thanks and reopens it) and it's a bother to have to type something in the body. IMO, the software shouldn't care if I have a message body or not. A configuration parameter for this, if one doesn't already exist, would be great! Dimitri -- Dimitrios Gerasimatos [EMAIL PROTECTED] Section 343 Jet Propulsion Laboratory 4800 Oak Grove Dr. Mail Stop 264-820, Pasadena, CA 91109 Voice: 818.354.4910 FAX: 818.393.7413 Cell: 818.726.8617 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
