You need to enable notifications on the queue to send the customer notifications and in the agent profile to enable notifications to the agent.
Poke around the sysconfig->queue settings as well as your agents profile. -Andy On 11/15/07 9:04 AM, "Cristiano Marchettini" <[EMAIL PROTECTED]> wrote: > Hi, I'm using OTRS 2.2.3 in my company, but I have a problem with agent > notification of new tickets. > If I open a phone or email request, a mail is sent to all the agents, but if a > customer opens a request from the customer.pl web page the email is not sent. > Unfortunately, in this way we have to continuously check the main page to see > if there are new requests. > Is it possible to enable the notification also for that kind of tickets? > I tried searching something on Google, but didn't find anything. > Thanks for your help, > Cristiano Marchettini >
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