On Fri, 23 Nov 2007 11:48:59 +0100, Gopi Krishna <[EMAIL PROTECTED]>
wrote:
hello..
can anyone tell me or explain about OTRS system..
How to create users, groups?
How to send mails / phone tickets and receive them/
Have you had a look at:
* http://doc.otrs.org/2.2/en/html/ (OTRS 2.2 - Admin Manual)
* http://doc.otrs.org/2.2/en/html/c24.html (Chapter 1. Basics about
trouble ticket systems)
If you explain what you did not understand in the above mentioned
documentation, it would be easier for us to help you.
--
Stein Erik
http://www.berget.org/
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