I am trying to connect my ACD-application (ACD=Automatic Call Distributor) to OTRS
What I want is to be able to display in my ACD-application a URL for creating tickets and for searching tickets. I want to automatically crate a ticket for the spesific user and search that users tickets. I want to put the 2 URLs in my LDAP server so the agent just have to click on the URL to create or search Anders S. Lyng _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
