can't believe how much trouble i'm having sending notifications to agents when
a ticket is escalated in his/her queue.
I
have no problem sending email notifications when they receive a new
ticket, but I've spent countless hours configuring genericagent.pm...
generic agent via the frontend.. and cannot get OTRS to send emails
when a ticket has been escalated.
I'm using OTRS 2.1.7.... windows flavor ( you can crucify me later :-p )
What am i doing wrong? I've added the following code to the genericagent file
in C:\OTRS\otrs\Kernel\Config
%Jobs = (
# --
# [name of job] -> send escalation notifications
# --
'send escalation notifications' => {
Escalation => 1,
# new ticket properties
New => {
Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
},
},
_________________________________________________________________
Your smile counts. The more smiles you share, the more we donate. Join in.
www.windowslive.com/smile?ocid=TXT_TAGLM_Wave2_oprsmilewlhmtagline_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
