Hi,
Without any verification, just if I remember well ( but I advise you to
confirm this within the documentation :o) ), I think there is an
X-OTRS-ArticleType header that you can set to note-internal or others
values, please check within the OTRS doc for string "X-OTRS" and you
should find what you need.
BR,
Laurent MINOST
Sándor Fehér a écrit :
Hi,
Is it possible to add an internal note to a ticket ? Via some special
email header settings or other way..
Thanks.
Sandor
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