Hi,
I've continued searching, but still can't find an answer. I found one
CVS fix going back to 2002, but that refers to an older version of
OTRS. I still cannot understand why autoresponses are creating a header
with reply to: <>?
I know this may have been answered before but I can't find anything
useful for the latest version... maybe it's a config file somewhere,
that I need to amend? Again, I'd be really grateful if anyone can give
some advice.
Thanks,
Richard.
[EMAIL PROTECTED] wrote:
Hi all,
I've set up OTRS on a Gentoo box, by using the source code, and installing
to /opt/otrs, instead of using the package in Portage. It's setup fine
and works great.
I can create tickets, I've setup POP3 so when an email is received, a new
ticket is generated. I can also send emails out from existing tickets
without any problem at all.
The only problem I cannot seem to overcome is with the new ticket
autoresponder. I've trawled the web looking for answers, and the only
ones I can find so far date back to 2002. When I switch on the
autoresponder, the reply to field is always empty.
I've changed the autoresponder email address, plus the queue's system
address to a different one, and the header shows the difference in the
from address. Now some mail servers are not particularly fussy, but the
relay I'm having to use is, and will not deliver the autoresponder. I've
done all the basic checks, read the online manuals and hunted the net for
answers, but I think it's some code somewhere, but I don't
know where.
I've also updated to the latest stable version, 2.2.4.
Please see the header (edited) below:
>From MAILER-DAEMON Sun Nov 25 18:20:20 2007
Return-Path: <>
X-Spam-Checker-Version: SpamAssassin 3.2.1-gr1 (2007-05-02) on
*******************
X-Spam-Level:
X-Spam-Status: No, score=0.1 required=5.0 tests=RDNS_NONE autolearn=no
version=3.2.1-gr1
X-Original-To: [EMAIL PROTECTED]
Delivered-To: [EMAIL PROTECTED]
Received: from localhost (******************* [127.0.0.1])
by ******************* (Postfix) with ESMTP id D7D3611A5
for <[EMAIL PROTECTED]>; Sun, 25 Nov 2007 18:20:20 +0000 (GMT)
X-Virus-Scanned: amavisd-new at *******************
Received: from ******************* ([127.0.0.1])
by localhost (******************* [127.0.0.1]) (amavisd-new, port
10024) with ESMTP id HxG8MEIVDHa7 for <[EMAIL PROTECTED]>;
Sun, 25 Nov 2007 18:20:09 +0000 (GMT)
Received: from ******************* (unknown [*.*.*.*])
by ******************* (Postfix) with ESMTP id 63AD9D95
for <[EMAIL PROTECTED]>; Sun, 25 Nov 2007 18:20:09 +0000 (GMT)
Received: by ******************* (Postfix, from userid 103)
id BA2272604B; Sun, 25 Nov 2007 18:20:03 +0000 (GMT)
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
Subject: [Ticket#2007112510000133] test
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (2.2.4)
Date: Sun, 25 Nov 2007 18:20:03 +0000
X-Loop: yes
Message-ID: <[EMAIL PROTECTED]> To:
[EMAIL PROTECTED]
From: OTRS Support Team <[EMAIL PROTECTED]>
I'd appreciate any help with this.
Thanks,
Richard.
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