Hi all,
We are using OTRS now for a couple of months and benefited a lot of it. Recently we held a review sessions and one thing that most of our users encountered as annoying where the little things in their daily routine. Such as every time a new ticket comes in three steps has to be taken: 1. change queue, 2. change owner, 3. change responsible. What they really like to see that they can do that in one page (step). So I've started on it by making the .pm file in kernel\modules, the .dtl in output\html and added a link in the ticketzoom page so they can access the page. Now when I click the link I get the error shown bellow. I looked on the web but I cannot find a lot of information about this subject. My question is how can as easily as possible add a new page (module) to the otrs system? What are best practices? And so on... Many thanks in advance, Mikhail ------ Fout: Module Kernel::Modules::AgentTicketResponsibleOwnerQue not registered in Kernel/[..] Commentaar: Please contact your admin Foutrapport: Top of Form Bottom of Form Terug traceren: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Nov 29 17:10:08 2007 Message: Module Kernel::Modules::AgentTicketResponsibleOwnerQue not registered in Kernel/Config.pm! Traceback (11508): Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 555 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2ep l::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
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