hmm, I've wrtitten a stat script too, and I haven't noticed this strange
behaviour.
If you view the ticket as closed in the web interface, then it should be
closed in the database too, maybe it's just an error in your script.
To be sure of that, look at TICKET_STATE_ID in table TICKET.
Hope this helps
Gabriele
----- Original Message -----
From: "Frank Hauptle" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Friday, November 30, 2007 8:57 AM
Subject: [otrs] "Pending reminder" where should be "closed"
I'm writing a little stats script to do some custom stuff and I've just
noticed that
the state of some closed tickets is still "pending reminder"
I thought once a ticket has been closed the reminders stop, and that would
also update the state to "closed"
but this doesn't seem to be the case..
Is there some cron process that should have updated the state field in the
ticket table ?
rgds
Frank
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