thanks!!!!!!!
In version 2.2.4, the line (4192) is:
Before:
if (!$Param{SendNoNotification}){
After:
if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed' ){
On Dec 5, 2007 1:00 PM, grauflut <[EMAIL PROTECTED]> wrote:
> Hi,
>
> I've been working on this problem several times throughout 2004 when I
> first stepped on it (see
> http://lists.otrs.org/pipermail/otrs-de/2004-January/000368.html
> f.e.). When enabled, OTRS send a message to the ticket customer every
> time the ticket status changes. That was not what I wanted, as it's
> simply too many email messages, and people tend to simply delete them
> instead of reading them. OTRS should only send a message when a ticket
> is being closed.
>
> Solution: modify Ticket.pm
> OTRS v. 2.4.2, default setup, i.e. "closed successful" = StatusID "2"
> and "closed unsuccessful" = StatusID "3".
>
> -> Ticket.pm, line 4192
>
> before:
> if (!$Param{SendNoNotification}) {
>
> after:
> if (!$Param{SendNoNotification} && ($Param{StateID} == '2' ||
> $Param{StateID} == '3')) {
>
> I'm pretty sure, this can be done more elegantly, but it works :)
>
> Cheers,
> Peter.
> _______________________________________________
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> Archive: http://lists.otrs.org/pipermail/otrs
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
--
Saludos,
Gustavo Azambuja - Linux User: 275813
http://gazambuja.ideas3.com
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