Hi,
as far as I remember, customers can open ticket only in the queues they
belong to, so if customer X can only see queue XCompTickets, it can only
open new tickets in that queue.
You need to configure it at queue level (create a group XGroup which is
assigne to XCompTickets, and insert all X users in that group).
If it isn't so, then disregard this mail, I just don't remember cause my
system is now configured differently ;)
----- Original Message -----
From: "Serbulent UNSAL" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Wednesday, December 05, 2007 2:31 PM
Subject: [otrs] Customizing TO: section of custumer frontend
Hi all,
We are a development team from Turkey. We gave support to various
customers and we would like that customize TO: section at customer
frontend at new ticket section.
For example customer X can only see and submit ticket to XCompTickets
queue and customer Y can only see and submit ticket to YCompTickets
queue.
Can it be done ? Or we make a new feature request to development team ?
Thanks in advance.
Serbulent UNSAL
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