Hi all. By default, OTRS create states like new/open/closed, its needed in process (although about difference between new and open I not guess straight away)
Also it create states pending autoclose+ pending autoclose- how it work? what difference between this? Can the system work with scheme like this: agent answer on customer email, and if customer do not reply or send followup on that ticket again in 3 days, ticket auto-closing ? this scheme must be "by-default" without any agent actions. Or better use genericagent functionality? Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
