Good day!
In ru::Customer::StateUpdate change link to <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.p l?Action=AgentTicketZoom&TicketID=<OTRS_TICKET_TicketID>&ArticleID=<OTRS_TIC KET_ArticleID>&QueueID=<OTRS_TICKET_QueueID> but on mail link notification look as www.mydomain.com <http://www.mydomain.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=43&Ar ticleID=-&QueueID=9> /otrs/index.pl?Action=AgentTicketZoom&TicketID=43&ArticleID=-&QueueID=9 How I can make link to show ticket in close state ? Because if I type this link in internet browser www.mydomain.com/index.pl?Action=AgentTicketZoom <http://www.mydomain.com/index.pl?Action=AgentTicketZoom&TicketID=43&Article ID=88&QueueID=9> &TicketID=43&ArticleID=88&QueueID=9 show ticket in close state. Thanx :-)
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