I will try to get that error to you tomorrow. I haven't made any modifications to my database so the default script (syncuser_csv2otrs.pl) to add agents work fine. We have about 5000 users and I currently have only about 300 in the system by way of hand jamming each one at a time. The only reason I don't use LDAP is because we use PKI to for authentication and I have no idea how to implement this. If I can get your script to work just like syncuser_csv2otrs.pl does out of the box it will save me about 10 more grey hairs.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Torsten Thau Sent: Wednesday, December 19, 2007 8:10 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Nils ------->syncuser_csv2otrs.pl -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Maurice James Ny schrieb: > What kind of modifications did you make to this file? Its giving me errors. > Do you think that you will be able to strip your extra mods out and just > leave to where it updates the customer database? > (1) What errors do you get exactly ? (2) Of course you probably need to do some modifications, for your customer attributes: First: you have to define the colum index for the customer user attributes, which are available in your cvs (lines 28 and following). Second: uncomment/add/modify lines which contain attributes that you do(n't) need or which are named differently in your customer mapping in the following statements: $CommonObject{CustomerUserObject}->CustomerUserUpdate( ...and... $CustomerUserData{UserID} = $CommonObject{CustomerUserObject}->CustomerUserAdd( ...maybe I forgot to mention that this script is very simple and works only with one customer user data backend. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHaRgMvXo8m5PgoXQRAvQzAJ44VAGP6hFKsGe+xb6VYVQHQ+lYMACePgTa l+rMl7EoEAnLqnT57FNf0eY= =hbxr -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
