Hello, more than 3 years later - I am interested in the ticketing state machine. I am preparing the presentation for the management and need to explain the possible tickets states and transitions between them. I am pretty sure somebody did it already (I am an optimist), can I ask you to share what you've done with the mailing list?
Thanks in advance, -- Leon On Thursday, May 13, 2004 12:44 PM Patrick Hofmann <Patrick.Hofmann at terreActive.ch> wrote: > We work since almost two months with OTRS, currently in the internal > pilot phase. > > One of the bigger issues is the (missing) 'state machine' for tickets. You're describing a mechanism we call 'Workflow'. We're in the process thinking about developing such a functionality, but don't expect a solution soon. Contact sales at otrs.de for more information on this issue. Regards, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
