Hello Justin, Could you tell me how you achieved configuring OTRS to authenticate through Windows Server 2003 Active Directory?
Thanks, Peter 2007/12/28, Andy Lubel <[EMAIL PROTECTED]>: > > > > > Just forget about exchange and look at your mail server as just a 'mail > server'. Make sure you have enabled pop3 and smtp relay from your otrs > host, or had smtp running on your otrs host. > > > > Configure it to allow agents to authenticate as well, so long as the primary > email address gets popped into OTRS, you can enable notifications and > autoresponses in otrs that will send pop3 email to your exchange server > mailboxes. > > > > Check sysadmin queue settings, assigning rights to agents, allowing agents > to select the queue in their profile and enabling notifications for new > tickets in their 'my tickets' view. > > > > If you need more detail, just let me know. I skipped over some pieces > assuming you have already gotten them working, like the postmasterpop3 cron > job that polls an inbox! > > > > -Andy Lubel > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Justin Holt > Sent: Friday, December 28, 2007 12:54 PM > To: [email protected] > Subject: [otrs] Most efficient way to use OTRS With MS Exchange > > > > > Does anyone know of the most efficient way to use OTRS with MS Exchange. I > would like to be able to alert my co workers when a new work order appears > over email. I have looked through a lot of the documentation and I am not > quite sure where to look. Right now I have OTRS configured to authenticate > users using LDAP through a Windows Server 2003 Active Directory. Any help > is appreiciated. > > > > > > Justin > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
