I hacked core to get correct accounting of billable and un-billable time as well as actions taken.
I used notes for it but, I'm not satisfied with hacking the core instead of extending it (overwrite of core functions needed i.e. in Ticket.pm). When I find a proper way to do it I will share the code. ;) Mit freundlichen Grüßen / Kind regards Dieter Ringhofer Schönblick 9 74382 Neckarwestheim tel +49 7133 97236 fax +49 7133 97237 mobil +49 179 1003496 http://edv-ringhofer.de/ DE813829721 ----- Original Message ----- From: "Maurice James Ny" <[EMAIL PROTECTED]> To: "'User questions and discussions about OTRS.org'" <[email protected]> Sent: Thursday, January 17, 2008 2:50 AM Subject: RE: [otrs] TimeAccounting and Tickets. > If you find a solution don't forget to share it :) > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alan > Norton > Sent: Wednesday, January 16, 2008 9:43 AM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] TimeAccounting and Tickets. > > Hi Torsten, > > Thanks for the response. > > I was afraid you would say that, it was not going to be easy. Looks like it > time for me to put my programming hat on and start working. > > Thanks again for the response. > > See Ya, > Alan Norton > > -----Original Message----- > From: Torsten Thau [mailto:[EMAIL PROTECTED] > Sent: Wednesday, January 16, 2008 9:38 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] TimeAccounting and Tickets. > > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi Alan, > > Alan Norton schrieb: > > I was wondering, is there an easy way to link a Ticket to a Project > > setup in the Time Accounting Module? I hoping there is an easier way to > > link the two, other then changing the underlining code for each module. > > Sorry, but there is no easier way to link tickets to projects yet. > > > regards, Torsten Thau > > - -- > Torsten Thau, Dipl. Inform. > c.a.p.e. IT GmbH - Annaberger Str. 240 - D-09125 Chemnitz > phone: +49 371 5347 623 > cell: +49 176 66 680 680 > personal pgp-key: 0x93E0A174 > company pgp-key: 0x292F987D > fax: +49 371 5347 625 > http://www.cape-it.de > AG Chemnitz - HRB 23192 > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.6 (GNU/Linux) > > iD8DBQFHjhawvXo8m5PgoXQRAi9BAJkB7VjnLXXhzss4RKCJ1JyphE/wdQCfV1Zo > /dJ9jOkXTB93J1s19V8+a4M= > =NWtB > -----END PGP SIGNATURE----- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date: 1/16/2008 > 9:01 AM > > > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date: 1/16/2008 > 9:01 AM > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
