I see the generic agent option, thanks. I see how to add one. How does
this work, do I just make a script and put the name into here?
--On Saturday, January 19, 2008 5:52 PM -0500 Maurice James Ny
<[EMAIL PROTECTED]> wrote:
Use a generic agent. Its in the admin section
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jim Archer
Sent: Saturday, January 19, 2008 1:17 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Auto close or removal upon entry into the junk queue
possible?
Is there a way set up OTRS so that any ticket moved into the JUNK queue
is automatically flagged as "removed" or closed?
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