Hi, anyone who could help me with that, please?
Lars > Hello, > > I already posted this on the German mailing list but didn´t get an > answer that led to a solution. > > I would like to know what I have to configure so that newly created > tickets (via telephone) get locked to the agent automatically (without > selecting an agent manually). Though, they should not get locked when > the initial status is set to a closed state. > > OTRS 2.2.3 > > > Lars > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
