Is customerticketprint.dtl ignored when parsing output for the print ticket? 

If so, where does the output come from?


When a customer hits the Print link on the Ticket Zoom page, and the 
customer.pl?Action=CustomerTicketPrint page comes up, it doesn't read my custom 
output layout from Output/HTML/Standard/CustomerTicketPrint.dtl. Yet my 
printheader and printfooter output layouts (from the same directory) are 
processed.


Jeff
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