Note: Forwarded message attached
-- Original Message --
From: "vimal pillai" <[EMAIL PROTECTED]>
To: [email protected]
Cc: "ITLJ" <[EMAIL PROTECTED]>
--- Begin Message ---
Hi,
While searching with the ticketfreetext, unlike other fields i need to give
the whole text for getting the search result.For eg
i have a ticketfreetext field "problem description" in my search page. I
actually have a ticket with value "Virus alert" for problem
description(ticketfreetext).if i want to search for that ticket ,i need to give
the whole "virus alert" in problem description field in search page.
Then only i will get the search result. If i give "virus" or "alert" search
wont work.But the partial search is working for all other fields other than
ticketfreetexts.For me partial search should also work well with ticketfreetext
search.Can anyone guide me to the solution.
Advance thanks for help
Regards
Vimal
--- End Message ---
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
