Hi, We are having some issues with the Responsible feature It seems that if the agent even moves the ticket to another queue it marks him/her as responsible. Is there a way around it? The issue is in this case, the actual responsible agent is the owner, not the agent that moved the ticket. So the 'responsible' agent getting follow up notification that they don't need to see.
--sharif _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
