Well, thanks for the tip I did search as you suggest and modified the
application pool in IIS to use one of the default identities

I also modified the Cron4Win32.pl script to point to the correct directory.

No I get a different error
I get "The page cannot be found"

Any ideas?

Have anyone error successfully installed otrs on windows from the source
package?


On 1/30/08, Sune T. Tougaard <[EMAIL PROTECTED]> wrote:
>
>  Dunno if it's this simple, but there's a "known issue" with IIS on 2003
> with a service pack applied at the "wrong" time.
> (i think it was something like that)
>
> Re-applying the Service Pack, should fix this specific issue.
>
> You may google IIS 2003 service unavailable, and you'll probably find a
> few articles about it.
>
> Of course, there may be other issues causing it.
>
> --
> /Sune
>
>
>  ------------------------------
> *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of
> *Tcl Warrior
> *Sent:* 30. januar 2008 14:31
> *To:* [email protected]
> *Subject:* [otrs] Windows Install - Service Unavailable
>
>
>
> Service Unavailable
>
> Okay, I am trying to install otrs on a windows 2003, IIS6, Sql2005 and
> Activestate Perl.
>
> So what I did was.
> 1) I Downloaded the source install for window from
> http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip
> 2) I used the mssql scripts inside it to create the otrs database, I
> changed all references in the scripts from system_user to systen_users since
> mssql complained that system_user is a key word.
> 3) I prepared the necessary IIS virtual directories as described in the
> otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123)
> 4) I donwloaded and install per Activestate 5.8 and installed all the
> extra packages for otrs ( okay to do this i kinda cheated I downloaded and
> installed using the windows installer on a different machine copied the
> packaged folder from it and used as a repository and installed all the extra
> packages from it, this is atfer i failed to get all the extra packages for
> perl 5.10
> 5) Created the Config.pm <http://config.pm/> file and fixed it according
> the instructions here
> http://www.mail-archive.com/[email protected]/msg20036.html
> 6) Downloaded, installed and started cronw (cron for windows) - I didnt do
> much else, this is the step i have most doubts about, since i didnt modify
> anything in the otrs files to point to cron or anything in cron to point to
> otrs
>
> I think this is all, but sadly it failled
> http://localhost/otrs/index.pl return a page with the message
> Service Unavailable
>
> I am for now out of ideas!
> I dont know why the official documentation dont describe the manual
> install for windows since I am sure many ppl will want to install otrs under
> the same setup that I have, the windows setup easy as it is, is only for
> mysql and apache!
>
> I have to use windows and sql 2005, its our company standard, I dont have
> a choice.
>
> If someone can supply simple steps, or if the developers can fix the
> official docs, it will be strongly appreciated
>
>
>
>
>
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> => http://www.otrs.com/
>
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