> I'd disable the other one, as there could be other types of notes > added to a ticket and the owner would not receive a notification. Of > course, that could be the way you want it to be.
I see your point but the most important thing is to inform agents that they have new tickets assigned to them. I can disable the Agent::NewTicket in the preferences. Where do I disable Agent::AddNote? And now that I am looking into notifications I discover another oddity: 1. The supervisor assigns a ticket to Eve 2. Eve solves the ticket and closes it. 3. The customer replies with follow-up. 4. The ticket is re-opened and an Agent::FollowUp notification is sent to Adam Why Adam? He had nothing to do with that ticket. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
