Hi,
I am currently evaluating OTRS for use as a Helpdesk System.
However I am a little confused about how best to set it up.
I have setup different queues for different types of problems eg Desktop
Server etc
I want to have some users managing some queues but not others, but also
some customers to create tickets in some queues but not others.
Example (cos I probably didnt explain that very well)
Queues A B C
User 1 can manage queues A B
User 2 can manage queue C
Customer 1 can create tickets in queue A
Customer 2 can create tickets in queue B
Customer 3 can create tickets in queue C
When I create the queue, I assign the user group to that queue, but how
do I then allow the customers access to these queues?
I have turned on the facility to use Customer Groups but this doesnt
appear to help me.
Is this possible?
Apologies if this is a silly question but I couldnt find an answer on
the Mailing List archives.
Cheers
Ceri
--
Ceri Townsend
System Administrator
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