Duane Owens wrote:
I am needing to create tickets via email from another system. In
reading the documents, it is unclear on the format and methodology
for having OTRS receive emails (via POP3) and assign values based
upon values I am embedding into the email body. Here’s a snippet of
what a typical email body looks like:
Time: Tuesday, February 5, 2008 8:19:56 PM MST Severity: Major
X-OTRS-CustomerNo: SKY
X-OTRS-Service: VPN Tunnel
X-OTRS-SLA: 1 - Critical Priority
X-OTRS-Queue: SoD – Support
OTRS should receive the email and create a ticket with the
CustomerNo, Service, SLA and Queue values but it doesn’t; it just
creates the ticket with the sysconfig default values.
Any ideas on what I’m missing?
You shouldn't put those in the body, but in the header. Then you can
use the PostMaster Filter feature to further act upon the presence of
these headers. See section 5.14 'Filtering incoming messages' in the
docs: http://doc.otrs.org/2.2/en/html/x1053.html
Nils Breunese._______________________________________________
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