Hi, I setup my system to move the escalated tickets to an especial queue. Then a manager must assign that ticket to an agent. I need restart the escalation time at this point. Is there any way to restart the escalation time?
Regards Manuel Fernández _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
