Hello!
I have 2.2.2 OTRS version installed in a Linux Slackware box. The
install process was ok and everything is working just fine. There is
only one thing isn´t working: the agent e-mail notification when a new
ticket is created to a queue.
The agents who need to be notified has the "New ticket notification"
marked to "Yes" and "My queues" are selected. Despite this, I still
don´t receive any notification.
I don´t know how to solve this problem and that feature will help a lot
in our day-to-day use of OTRS.
Any help will be much appreciated.
Thanks!
--
William Murat
TIT - Hospital São Vicente de Paulo
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