Hello Craig,
it is possible to change the state of a ticket by adding a note. But
first you have to enable this feature in SysConfig.
Take a look at Ticket::Frontend::AgentTicketNote###State: to enable it
Hth
EDV Tekomedia
Markus Nagel
Tekomedia GmbH
Castroper Str.12
D-44791 Bochum
T: +49 (0)234 8939-0
F: +49 (0)234 8939-28
-------------------------------------------------------
Tekomedia GmbH
Castroper Str. 12, 44791 Bochum
Reg.-gericht Bochum HRB 6537
St.- Nr.: 306 5867 0873
Geschäftsführung: Hans-Günter Oberlindober
Craig Meirick schrieb:
Is there a way to re-open a closed ticket after someone has closed it already. I have a
ticket that I was responsible for and another person closed it without actually finishing
the job. I would like to re-open that ticket so that it will show in the same queue as
before, (as if it were never closed). I have read through the manual and looked through
the options but can't seem to land on a solution. I found that I am able to link a new
open ticket to the closed one but would like to simply re-open the closed one.
Thanks in advance.
~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>
Craig Meirick, Help Desk/PC Support
Northeast Iowa Community College -- http://www.nicc.edu
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