Getting the following error when trying to install the ITSMTicket-1.0.5 package:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Feb 29 09:48:27 2008
Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO
package_repository (name, version, vendor, filename, content_size,
content_type, content, install_status, create_time, create_by, change_time,
change_by) VALUES ('ITSMTicket', '1.0.5', 'OTRS AG',
'ITSMTicket-1.0.5.xml', '213', 'text/xml', ?, 'not installed',
current_timestamp, 1, current_timestamp, 1)'
Traceback (6635):
Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263
Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565
Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.2) Line: 662
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
Anyone have any ideas I have tried uping the max_allowed_packet size..and this
doesnt seem to do anything..
Please advise....Thanks for any help!
Thanks,
*******************************************
Jason Hough
Network Administrator
Phone: 517-272-5527
Michigan Department of Treasury
GC Services
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FN:Jason Hough
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ADR;DOM;WORK;PARCEL;POSTAL:;Jolly Cedar
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Jolly Cedar
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