From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Meyer Sent: Saturday, March 01, 2008 3:18 PM To: [email protected] Subject: [otrs] accessing OTRS from outside
We have our routers setup so that OTRS can be accessed from anywhere. But when we go to the web address http://helpdesk.company.com/otrs2.index.pl it doesn't work. Also, I can't get Apache to automatically go to that address. When you type in helpdesk internally, it goes to the otrs2 dir, but doesn't bring up the index.pl, not sure why. I have changed the settings in apache2.conf to make the default web dir /var/www/otrs2, I am on Debian 4.0r2. Thanks, Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ [mjn] What do the logs say? how about /var/log/httpd-access.log and /var/log/httpd-error.log? I'm sure that would shed some light on it.
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