Here's my permissions: drwxr-xr-x 3 root root 4096 Jul 29 2007 /opt drwxrwxr-x 7 otrs apache 4096 Jan 9 14:01 /opt/otrs drwxrwxr-x 4 apache apache 4096 Jan 9 14:01 /opt/otrs/bin -rwx------ 1 otrs root 5024 Jan 24 2007 /opt/otrs/bin/UnlockTickets.pl drwxrwxr-x 8 apache apache 4096 Jan 9 14:01 /opt/otrs/Kernel -rw-rw-r-- 1 apache apache 8478 Apr 20 2007 /opt/otrs/Kernel/Config.pm
Do you see anything different? Josh On Thu, Feb 28, 2008 at 11:37 AM, Joe Ersinghaus <[EMAIL PROTECTED]> wrote: > Well I posted this problem under "cron job failures" but I think it's > really a permissions problem? > > If I try to execute "UnlockTickets.pl" for example in /opt/otrs/bin, as > the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC > contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error. > > But if I execute it as root - it runs fine. > > This particular script is owned by "otrs" though. Most of the others are > owned by "apache". (I'm running centos 5) > > A good systems admin could fix this, but I'm certainly not that. :) > > Help is appreciated. > > Joe > > > -- > Joe Ersinghaus > Information Technology & Communications > New Mexico Department of Agriculture/New Mexico State University > MSC 3189, P.O. Box 30005 > Las Cruces, NM, USA 88003-8005 > Phone: (505) 646-7094 > Fax: (505) 646-1841 > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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