Thys Kitshoff wrote:
I am new to OTRS and need some assistance with setting up the
"Ticket Type" function. I have activated the function in
Core::Ticket::Type: but I am unable to specify the fields I want to
display in the Ticket Type drop-down box.
Requirements
1. Setup several ticket types (eg.New Installation, Faulty hardware,
Faulty software...)
2. When a ticket is closed I want to force the agent to categorise
the call using the "Ticket Type"
I'd use (sub)queues for that.
Nils Breunese.
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