Hi, I have OTRS 2.0.3 and I have this issue: I have 3 main queues that are cities here in Colombia (Medellín, Bucaramanga y Montería), there are tickets in sub-queues in each of these main queues, but in the queue view (first view when you log in) I can only see 2 of the main queues. I can't see the queue Montería. I have to use the search tool of OTRS to find tickets inside Montería. I even selected all the montería sub-queues as the ones I want to be notified about... it would be My Queues... but it still say there are 0 (zero) tickets.
Any Idea? Thanx! -----Mensaje original----- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de [EMAIL PROTECTED] Enviado el: Martes, 04 de Marzo de 2008 04:07 p.m. Para: [email protected] Asunto: otrs Digest, Vol 56, Issue 10 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. perl or ITSM package problem? (Enrique Garcia Briones) 2. Notification Question (Julien CHAMPSEIX) 3. Re: I share my upgrading proc to 2.2.5 from 2.1.x (Nils Breunese (Lemonbit)) 4. Re: perl or ITSM package problem? (Nils Breunese (Lemonbit)) 5. RE: I share my upgrading proc to 2.2.5 from 2.1.x (Forms) 6. Mail issues (Wes Sothard) 7. Re: Send Mail (Nils Breunese (Lemonbit)) ---------------------------------------------------------------------- Message: 1 Date: Tue, 4 Mar 2008 12:59:00 -0600 From: "Enrique Garcia Briones" <[EMAIL PROTECTED]> Subject: [otrs] perl or ITSM package problem? To: [email protected] Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=iso-8859-1 Hi, I just installed otrs in debian, and I release the software to be tested in my University, but, when one of the Administrators tried to install the ITSM package, it was showed this message: Software error: Can't locate object method "new" via package "XML::Parser::Lite" at /usr/share/otrs//Kernel/System/XML.pm line 781, <PRODUCT> line 236. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. I tried to search in the archive files, it is hard without search tool. Any nice help would be greatly appreciated. Thanks in advance. Enrique -- Subcoordinacion de SysOp and Datacenter Coordinacion General de Tecnologias de Informacion y Comunicaciones UAdeC En el Bien fincamos el Saber ------------------------------ Message: 2 Date: Tue, 4 Mar 2008 20:06:27 +0100 From: "Julien CHAMPSEIX" <[EMAIL PROTECTED]> Subject: [otrs] Notification Question To: "'User questions and discussions about OTRS.org'" <[email protected]> Message-ID: <[EMAIL PROTECTED]@photoways.com> Content-Type: text/plain; charset="us-ascii" Hi Guys, I would know if it's possible to use different sender for notification for a new ticket by each Queue. For example: For an queue called "prod" I would use sender [EMAIL PROTECTED] for notification for a new ticket. For an queue called "prod2" I would use sender [EMAIL PROTECTED] for notification for a new ticket. Thx for all help! Regards, Julian. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20080304/32bc5ba4/attachment-0001.html ------------------------------ Message: 3 Date: Tue, 4 Mar 2008 21:22:13 +0100 From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> Subject: Re: [otrs] I share my upgrading proc to 2.2.5 from 2.1.x To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Carlos wrote: > 12 Log in as root then go to Sysconfig to setup Framework & Ticket > values > I suggest go first to Core::Web => FrontEnd::ImagePath to get > icon into front end > > as ending step: go to take a beer !!! > > Notice: I dont know if copying the ZZZFiles from 2.1.x backup > could replace the step 12. I prefer set-up every issue at Sysconfig > as I unknown if new issues were added to Sysconfig 2.2.5. I would export the SysConfig changes on the old installation and import the SysConfig changes as the last step. If you just copied the new files over the old install, then you don't even need to do that. (Also TicketCounter.log and modified themes, etc. will be kept.) By the way, you shouldn't edit Defaults.pm. > Notice: The full procedure take 2 hours. If you're going to review every single configuration option, then yes, an upgrade will take quite some time. Most of our upgrades take less than 5 minutes (including downloading the new RPM, upgrading the database if necessary and restarting the services). Nils Breunese. ------------------------------ Message: 4 Date: Tue, 4 Mar 2008 21:37:20 +0100 From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> Subject: Re: [otrs] perl or ITSM package problem? To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Enrique Garcia Briones wrote: > I just installed otrs in debian, and I release the software to be > tested in > my University, but, when one of the Administrators tried to install > the ITSM > package, it was showed this message: > > Software error: > Can't locate object method "new" via package "XML::Parser::Lite" > at /usr/share/otrs//Kernel/System/XML.pm line 781, <PRODUCT> line 236. > > For help, please send mail to the webmaster ([EMAIL PROTECTED]), > giving > this error message and the time and date of the error. Please use the ITSM mailinglist for questions about ITSM: http://lists.otrs.org/mailman/listinfo/itsm > I tried to search in the archive files, it is hard without search > tool. They have a search function in the OTRS archives at mail-archive.com: http://www.mail-archive.com/[email protected]/ But apparently [EMAIL PROTECTED] is not yet a member of the ITSM mailinglist yet. Nils Breunese. ------------------------------ Message: 5 Date: Tue, 4 Mar 2008 14:43:07 -0600 From: "Forms" <[EMAIL PROTECTED]> Subject: RE: [otrs] I share my upgrading proc to 2.2.5 from 2.1.x To: "'User questions and discussions about OTRS.org'" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" Thanks a lot Niels !!! -----Mensaje original----- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Nils Breunese (Lemonbit) Enviado el: Martes, 04 de Marzo de 2008 02:22 p.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] I share my upgrading proc to 2.2.5 from 2.1.x Carlos wrote: > 12 Log in as root then go to Sysconfig to setup Framework & Ticket > values > I suggest go first to Core::Web => FrontEnd::ImagePath to get > icon into front end > > as ending step: go to take a beer !!! > > Notice: I dont know if copying the ZZZFiles from 2.1.x backup could > replace the step 12. I prefer set-up every issue at Sysconfig as I > unknown if new issues were added to Sysconfig 2.2.5. I would export the SysConfig changes on the old installation and import the SysConfig changes as the last step. If you just copied the new files over the old install, then you don't even need to do that. (Also TicketCounter.log and modified themes, etc. will be kept.) By the way, you shouldn't edit Defaults.pm. > Notice: The full procedure take 2 hours. If you're going to review every single configuration option, then yes, an upgrade will take quite some time. Most of our upgrades take less than 5 minutes (including downloading the new RPM, upgrading the database if necessary and restarting the services). Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ------------------------------ Message: 6 Date: Tue, 4 Mar 2008 15:54:46 -0500 From: "Wes Sothard" <[EMAIL PROTECTED]> Subject: [otrs] Mail issues To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" I am having issues with sending mail in and out of OTRS. I am able to send email notifications of new tickets created as well as Admin Notifications from within OTRS. However, I am not able to send updates to tickets from OTRS. I am also not able to get OTRS to pull my mail from my mail server. I have OTRS installed on an openSUSE 10.3 build using PostFix v2.4.5. I am able to email to the local otrs account on the mail server, but not able to pull the email from it with OTRS. For sending mail, under Framework::Core:::Sendmail, I have it set to SMTP as well as all of my information. If you need to see any config files, just let me know. Thank you very much in advance! Wes Sothard -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20080304/50dd052a/attachment-0001.html ------------------------------ Message: 7 Date: Tue, 4 Mar 2008 22:05:55 +0100 From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> Subject: Re: [otrs] Send Mail To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Miguel Dias wrote: > So my problem is I can't send e-mail (smtp) what is the better way > to send e-mails... > I'm under a proxy server and with sendmail I just can send local e- > mails... > Should I have a smtp external server? Is possibel to use the 465 > port with sendmail? If you use sendmail, you don't need to specify a port (you won't need anything from Gmail). I suggest using the SMTP server provided by your ISP if you can't use the MTA on the machine itself for any reason. Nils Breunese. ------------------------------ _______________________________________________ otrs mailing list [email protected] http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 56, Issue 10 ************************************ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
