Hey all,
I am not getting all of my notifications. If I click
"follow up" while viewing the ticket and send an email, it is never
delivered to the user or agent. I also do not get a notification if I
create a ticket via email. The ticket is created, but no notification.
If I create an email ticket from within OTRS, then a notification is
sent. I can reply to that ticket created email and then the agent
receives a follow up notification. What is going on? I am sure it is
something easy, but I am just not seeing it or thinking of it.
Thank you all for the help!
Wes Sothard
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