You can create saved searches to do this. It will give you exactly the output you want.
Josh On Wed, Mar 5, 2008 at 1:56 PM, Jon Lorenz <[EMAIL PROTECTED]> wrote: > Is there a way to modify OTRS so that when an agent looks at any > particular queue, it displays it in a list format sort of like the > Customer Queue view instead of the standard summary format? Here's an > example: > > Ticket# | Subject | Customer | State | Owner | Created > 1001234 | My Microsoft broke | pebkac | Open | bofh | 2008/03/04 > 18:47:03 > 1001235 | Keyboard doesn't work | luser | New | pfy | 2008/03/05 > 10:03:58 > > I appreciate it. > -Jon > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > > http://www.otrs.com/ >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
