Hi Carlos,
Hi list,Is it possible that Watcher user just "watch" the ticket avoiding any oher action as "external notes" or any other? Thanks for your answers
Try an ACL! Here are some examples http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
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