Re: [otrs] grouping Customer users

[Nils Breunese (Lemonbit)]

Carlos wrote:

Is there a way to group customer users as follows?
Company
  Manager
     Domestic
       Customer-101
       Customer-102
       Customer-103
       etc
     International
       Customer-201
       Customer-202
       Customer-203
       etc

Rules:
  Customer user Manager can see all tickets created by all
  Customer user Domestic can se only tickets created by  
Customer-101, 102, 103 and etc
  Customer user International can se only tickets created by  
Customer-201, 202, 203 and etc

I'd create a Domestic and an International queue and assign the  
Domestic agent to the Domestic queue and the International agent to  
the International queue. Direct the Customer-1* tickets to the  
Domestic queue and the Customer-2* tickets to the International queue.  
The Manager agent could have full privileges.

Nils Breunese.
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