Re: [otrs] TEMPLATES

[Shawn Beasley]

Hi Tony,

Can someone please help me?
I like to create a template for a one of my queue.

thank you,

EXAMPLE; We have a queue called "NewHire", and we would like to add a template to it; so when a customer submitt a "new hire request", we would like the template to pop-up and have them fill out the blanks. The template is just a word document. Any ideas on how to do this? I'm using the lastet OTRS on windows enviroment.

For one specific queue, it would be difficult, but you can search for

#        <input type="hidden" name="Action" value="$Env{"Action"}">
#        <input type="hidden" name="Subaction" value="StoreNew">
#        <input type="hidden" name="FormID" value="$QData{"FormID"}">
#        <input type="hidden" name="ExpandCustomerName" value="2">
#        <input type="hidden" name="Subject" value="Example Subject">
#        <input type="hidden" name="Body" value="Name:
#        Product:
#        Comment:">

#      </form>
#      <hr>
in AgnetTicketPhone.dtl



--
Shawn Beasley
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# <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data"> # <input class="button" type="submit" name="" value="$Text{"Example Template"}"> This will create a button in your Phone Ticket Mask which will populate the body of the ticket. This will be available to all agents of all queues.

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