errors in apache error_log contains [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::CustomerUser::new (v1.32) Line: 86, referer: http://gateway/otrs/index.pl [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::Ticket::new (v1.275.2.8) Line: 133, referer: http://gateway/otrs/index.pl [Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15] Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165, referer: http://gateway/otrs/index.pl
where as users are unable to login to otrs. On Tue, Mar 25, 2008 at 8:04 PM, <[EMAIL PROTECTED]> wrote: > Send otrs mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > [EMAIL PROTECTED] > > You can reach the person managing the list at > [EMAIL PROTECTED] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: LDAP Authentication of Agents (Ezra Taylor) > 2. Theme created are not working (Stephen Chao) > 3. RE: Removing the language option from the login pages > (Clary, Steve) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 25 Mar 2008 10:14:14 -0400 > From: "Ezra Taylor" <[EMAIL PROTECTED]> > Subject: Re: [otrs] LDAP Authentication of Agents > To: "User questions and discussions about OTRS.org" <[email protected]> > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="iso-8859-1" > > What errors are you getting? Post the complete errors to your email. > Also, > make sure you have ldap working correctly before you use it to authorize > and > authenticate users. > > On Tue, Mar 25, 2008 at 9:31 AM, ammad shah <[EMAIL PROTECTED]> wrote: > > > * i did alot of configuratios foudn on internet, but getting erros on > > httpd error log my Config.pm <http://config.pm/> is* > > > > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; > > $Self->{'AuthModule::LDAP::Host'} = 'cc-pdc.test.local'; > > $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=test, dc=test, dc=local'; > > $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; > > > > $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, cn=Users, > > dc=test, dc=local'; > > $Self->{'AuthModule::LDAP::SearchUserPw'} = '0tr$2008'; > > > > > > # This is an test configuration for an LDAP auth. backend. > > # (take care that Net::LDAP is installed!) > > $Self->{'Customer::AuthModule'} = > 'Kernel::System::CustomerAuth::LDAP'; > > $Self->{'Customer::AuthModule::LDAP::Host'} = 'cc-pdc.test.local'; > > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=test, > > dc=local'; > > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; > > > > # The following is valid but would only be necessary if the > > # anonymous user do NOT have permission to read from the LDAP tree > > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, > > ou=Users, dc=test, dc=local'; > > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '0tr$2008'; > > > > # CustomerUser > > # (customer user database backend and settings) > > $Self->{CustomerUser} = { > > Name => 'Datenbank', > > Module => 'Kernel::System::CustomerUser::DB', > > Params => { Table => 'customer_user', > > # to use an external database > > # DSN => 'DBI:odbc:yourdsn', > > # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', > > # User => '', Password => '', > > }, > > # customer uniq id > > CustomerKey => 'login', > > CustomerID => 'customer_id', > > CustomerValid => 'valid_id', > > CustomerUserListFields => ['first_name', 'last_name', 'email'], > > # CustomerUserListFields => ['login', 'first_name', 'last_name', > > 'customer_id', 'email'], > > CustomerUserSearchFields => ['login', 'last_name', > 'customer_id'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['email'], > > CustomerUserNameFields => ['salutation', 'first_name', > > 'last_name'], > > # ReadOnly => 1, > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown, required, storage-type, > > http-link > > [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' > ], > > [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ], > > [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ], > > [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ], > > [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ], > > [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ], > > [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' > > ], > > [ 'Userlocalment', 'localment', 'localments', 1, 0, 'var' ], > > [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ], > > ], > > }; > > > > # CustomerUser1 > > # (customer user ldap backend and settings) > > $Self->{CustomerUser1} = { > > Module => 'Kernel::System::CustomerUser::LDAP', > > Params => { > > # ldap host > > Host => 'cc-pdc.test.local', > > # ldap base dn > > BaseDN => 'dc=test, dc=local', > > # search scope (one|sub) > > SSCOPE => 'sub', > > # The following is valid but would only be necessary if the > > # anonymous user does NOT have permission to read from the LDAP > tree > > UserDN => 'cn=otrs ldap, ou=People, dc=test, dc=local', > > UserPw => '0tr$2008', > > AlwaysFilter => '', > > SourceCharset => 'utf-8', > > DestCharset => 'iso-8859-1', > > }, > > # customer uniq id > > CustomerKey => 'sAMAccountName', > > # customer # > > CustomerID => 'mail', > > CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], > > CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['mail'], > > CustomerUserNameFields => ['givenname', 'sn'], > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown, required, storage-type > > #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], > > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], > > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], > > [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], > > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], > > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], > > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], > > #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], > > #[ 'Userlocalment', 'localment', 'description', 1, 0, 'var' ], > > ], > > }; > > > > > > > > when i try to login otrs > > > > [EMAIL PROTECTED] using password. but getting errors. help required by > all > > of you. > > > > -- > > M Ammad Shah > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > -- > Ezra Taylor > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.otrs.org/pipermail/otrs/attachments/20080325/58acf867/attachment-0001.html > > ------------------------------ > > Message: 2 > Date: Tue, 25 Mar 2008 16:04:42 +0100 (CET) > From: Stephen Chao <[EMAIL PROTECTED]> > Subject: [otrs] Theme created are not working > To: [email protected] > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="iso-8859-1" > > > > > Ideally I want to create 3 different web pages for 3 different > customers. > > Right now I am trying to create a theme and apply to the customer.pl. > I > > followed the procedure of administrator document by using the queries to > add > > the company themes and I do see the options in the drop down menu using > my > > ID or the [EMAIL PROTECTED] in the index.pl preference page. Both IDs are > > have all the admin rights. I copied the standard folder to 3 different > > names accordingly but they are not working. The theme being used is > still > > the standard theme. Did I miss something or the manual did? > > > > It is not like I do not have the knowledge. It is just not working. > > Please help. Thank you. Is there anything that I have to configure or > add > > in the config file? Can I create different pages for 3 different > customers? > > > > > ***********************result of the query > below************************************************* > > > > > > > +----+------------------------ > > --+----------+---------------------+-----------+-- > > -------------------+-----------+ > > | id | theme | valid_id | create_time | > > create_by | c > > hange_time | change_by | > > > > > +----+--------------------------+----------+---------------------+-----------+-- > > -------------------+-----------+ > > | 1 | Standard | 1 | 2008-02-17 14:47:54 | > > 1 | 2 > > 008-02-17 14:47:54 | 1 | > > | 2 | Lite | 1 | 2008-02-17 14:47:54 | > > 1 | 2 > > 008-02-17 14:47:54 | 1 | > > | 3 | company1 | 1 | 2008-02-22 13:25:09 | > 1 > > | 2 > > 008-02-22 13:25:09 | 1 | > > | 4 | company2 | 1 | 2008-02-22 13:25:56 | 1 | 2 > > 008-02-22 13:25:56 | 1 | > > | 5 | company3 | 1 | 2008-02-22 13:27:14 | > > 1 | 2 > > 008-02-22 13:27:14 | 1 | > > > > > +----+--------------------------+----------+---------------------+-----------+-- > > -------------------+-----------+ > > 5 rows in set (0.00 sec) > > > > > > > > > > > -- > Stephen Chao > Microsoft Certified System Engineer > -------------- next part -------------- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -------------- next part -------------- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -------------- next part -------------- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -------------- next part -------------- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -------------- next part -------------- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -------------- next part -------------- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > ------------------------------ > > Message: 3 > Date: Tue, 25 Mar 2008 16:04:50 +0100 (CET) > From: "Clary, Steve" <[EMAIL PROTECTED]> > Subject: RE: [otrs] Removing the language option from the login pages > To: "User questions and discussions about OTRS.org" <[email protected]> > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1 > > Thanks! > > Can you tell me which file is the HTML template? > > Steve Clary > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of = > S=E9bastien Prud'homme > Sent: Wednesday, March 05, 2008 12:50 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Removing the language option from the login pages > > Just edit the HTML template > > 2008/3/5, Clary, Steve <[EMAIL PROTECTED]>: > > > > > > > > > > Can anyone tell me how to remove the language option from both the = > login.pl > > and customer.pl pages? > > > > > > > > Steve > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: > > http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > =3D> http://www.otrs.com/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > =3D> http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > ------------------------------ > > _______________________________________________ > otrs mailing list > [email protected] > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > End of otrs Digest, Vol 56, Issue 57 > ************************************ > -- M Ammad Shah Network Engineer
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
